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Customer Service manager -- Call Center ($75k-$100k)

Number of ads: 1161005
Created date: Feb. 17, 2016, 4:56 p.m.
Views: 33177

Customer Service manager -- Call Center ($75k-$100k) This is a FULL TIME, DIRECT HIRE position POSITION OVERVIEW • The primary responsibilities of the Customer Service Manager include overseeing the customer service department, maintaining customer satisfaction by providing problem solving resources, and ensuring the company delivers the highest level of customer service possible. This position also trains, coaches, and mentors employees. RESPONSIBILITIES • Researches customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time and takes corrective action • Identifies customer service trends; determines system improvements; implements change • Serves as "go to" person for more technical customer issues • Coordinates information with outside sales reps, district sales managers, various distribution center personnel, and/or other company departments as needed • Reviews and authorizes return goods, invoice adjustments, and warranty cl

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