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Technical Support Rep Sr

Number of ads: 1160153
Created date: Feb. 17, 2016, 4:56 p.m.
Views: 32608

TAD PGS, INC. is currently seeking a Sr. Enterprise Technical Support Associate for one of our clients in Oklahoma City, OK. Job Description: As an Enterprise Technical Support Sr. Associate you will be responsible for providing tier 1 diagnostic technical support of servers, storage, networking switches, and routers. You will triage newly reported problems and assign the proper severity. You will use system and customer information to determine the correct department to route the customer to if their issue is out of your scope of responsibilities. Role Responsibilities: Client incoming customer calls for technical issues. Provide diagnostic technical support for tier 1 issues. Respond to customer technical problems/issues related to hardware, software and networking. Assist the customer by diagnosing problems and providing resolutions for technical and service issues. Escalate more complex customer technical issues to senior level support. Work with the customer to collect appropriate

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